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HomeKit Token Reset

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  • 3 Replies
  • ‎2021-12-20 07:50 AM
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Con1264
Initiate
Initiate
‎2021-12-20 07:50 AM
My cameras no longer connect to HomeKit and I can’t connect using the steps listed on the website. It appears that a token reset resolves the issue for many people.
Would someone please send me one?
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JessicaP
Arlo Employee Retired
‎2021-12-21 08:14 AM

Hi Con1264 and SteveCali,

 

I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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SteveCali
Aspirant
Aspirant
‎2021-12-21 05:45 AM
Same issue here. Arlo cameras suddenly stopped showing in HomeKit. Can somebody send me a reset please?
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JessicaP
Arlo Employee Retired
‎2021-12-21 08:14 AM

Hi Con1264 and SteveCali,

 

I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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Con1264
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Initiate
‎2021-12-21 09:01 AM
Thank you. That worked!
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Discussion stats
  • 3 Replies
  • ‎2021-12-20 07:50 AM
  • 661 Views
  • 2 Likes
  • 3 In Conversation

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