HomeKit Token Reset

[cyphirx]

Greetings,

I have tried to attach my VMB5000 to HomeKit but it is asking for a HomeKit code. My device does not have a sticker for this. Does this require a reset of the token and how would I get one?

Thanks!

[JamesC]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[cyphirx]

That seems to have changed the behavior but now it's asking for a Setup Code which I do not seem to have. There was no code included in the packaging nor on the device

[JamesC]

Follow the "without a setup code" instructions as they are listed in the KB linked above. Do you still experience the same behavior?

JamesC

[cyphirx]

Going through this method still prompts for either a QR code or HomeKit Setup Code.

[JamesC]

cyphirx,

Are you able to provide a screenshot of this issue?

JamesC

[cyphirx]

EDIT: Removed Basestation pic with most of serial number

[cyphirx]

The order is a messed up, but it goes from the device selection, base selection, home selection, room selection, requesting info, locate the qr code, uncertified accessory, then enter homekit code

[JamesC]

cyphirx,

I've sent another token reset request. Try setting up again (some users have reported having to try a few times after receiving the new token.)

Thanks,

JamesC

[cyphirx]

I've restarted the basestation twice and same result. Should I try to restarting my homekit hubs as well?

[JamesC]

cyphirx,

The token reset should remove the "uncertified accessory" error and let you proceed with the integration. If you're still seeing this error message, you may need to factory reset your base station and onboard as if it were new and then try setting up HomeKit again: https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-Base-Station

After the factory reset, we may need to send another token refresh.

JamesC

[cyphirx]

I've factory reset the base station and I have not tried to rejoin to HomeKit yet.

[cyphirx]

Do I need to wait for a token reset before trying to reconnect with HomeKit?

[JamesC]

cyphirx,

If you've factory reset, and re-onboarded, you should be able to attempt adding HomeKit again. If you experience an issue, let me know.

JamesC

[cyphirx]

I tried and it still asked for a code and now I get inconsistent alerting on activity in my activity zones

[cyphirx]

I tried again today just to verify and I'm still prompted for a QR code

[cyphirx]

Just bumping this as I've still got this issue where I can not join it to HomeKit.

[jorgenselin]

Can I have my Arlo base stations’ HomeKit tokens reset? I failed to find the VMB4000.

[JamesC]

Cyphirx,

If you're still experiencing this issue, I encourage you to reach out to the support team via the Arlo mobile app to investigate further.

jorgenselin,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Flaff]

Same to me, homekit is not appearing in the app, even after factory reset and app reinstalled.
Could you please send a token?
VMB5000r4

[JamesC]

Flaff,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[teohin76]

@JamesC  can I please have a token reset as well for the Homekit? I have the VMB4000f3 with firmware 1.19.0.3_4074. Cameras didn’t work anymore so I removed the Arlo base from Homekit and now it doesn’t recognize it. Thank you in advance!

[JamesC]

teohin76,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Cyman77]

Same issue here... Could I get a token reset as well? 

My cameras did not update anymore in homekit, so I removed the bridge and now when I try to re-add, it's stuck on discovering devices...

[ShayneS]

@Cyman77

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you