Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Home App black image and slow to update

Reply
Discussion stats
  • 3 Replies
  • 854 Views
  • 0 Likes
  • 2 In Conversation
Alextkexichi
Aspirant
Aspirant

Anyone else seeing an issue in the Home App where the Arlo camera current view thumbnail image appears black, then after a significant amount of time, finally updates to either a real live view or a past/previous view? Had my Arlo system for a couple years now and normal behavior has always been the last thumbnail displayed until it updated to current view - after a relatively short wait. Now it starts black and seems to either take a very long time to update or never appear accurately. 

 

I'm fully up to date and I've already tried completely resetting and removing the Arlo system from Homekit then re-adding it.

3 REPLIES 3
Alextkexichi
Aspirant
Aspirant
Am I the only one experiencing this? Been about a month and no activity, but lots of views
ShayneS
Arlo Moderator
Arlo Moderator

Does this occur on mobile data and wifi?

 

Do you have iOS 15.4 installed? 

Alextkexichi
Aspirant
Aspirant
I am writing to say that ever since I upgraded to 15.4, I have not seen this issue. Definitely appears to be an improved experience. I didn’t see anything in the update notes indicating a fix