Google home won't link

[Dfrost]

I can't link with goggle home. It won't go past the agree and link screen. I just get a weird gray circle that will then disappear, but nothing happens.

[ShayneS]

Hello, 

This issue should now be resolved, thank you for providing all your feedback.

[Dannybear]

Do you have a 2FA notification pop up to enable the google device?

[Dfrost]

No

[scottwlee100]

I also have this exact same problem. When I click "agree and link" and saids, "please wait" for 1 second and then goes back to the Link Arlo with Google screen. Please help. 

[Dannybear]

Suggest you contact arlo support to have this investigated further. Could be a arlo backend issue.

[Pythagosaurus]

Also seeing this same issue when trying to link Arlo to my Google account via the Google Home app on my TCL Pro 20g.

[ShayneS]

Hello,

I was not able to replicate this issue with an iOS device. Have you tried any trouble shooting steps?

• Have you tried to remove and reinstall the Arlo & google Home mobile app?
• reboot your devices?
• Which version of the Arlo mobile app do you have installed on your Device? 
• Which version of OS is installed on your device?

[scottwlee100]

Yes, the issue still exist. I just did the following:

Uninstalled Google Home

Uninstalled Arlo app

Restarted mobile device

Installed Google Home

Installed Arlo App

Open Google Home and try to link to Arlo device

Below is my device/app information:

Phone: Moto G Stylus 5G

OS: Android 11

Arlo: v3.5.8_28410 (10/22/21)

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[Dannybear]

Out of interest, is anyone using the ‘+’ or ‘.’ characters in their gmail address?

Edit: that is e.g.
my.gmail@gmail.com
my+gmail@gmail.com

[ShayneS]

Hello, 

Are you all still experiencing this issue?

[Dfrost]

Yes I am. No change in the issue.

[Dfrost]

CORRECTION! It works now! Yay.

[scottwlee100]

I was able to link as well, thank you

[ShayneS]

Thank you for the updates, I'm glad to hear it is working for you now!

[ShayneS]

Hello, 

This issue should now be resolved, thank you for providing all your feedback.

[majanzo]

Hi @ShayneS ,

How can I get this resolved for my account. Every time I try to link Arlo to Google Home, I just seeing a "something went wrong error" within Google home after Authorising Arlo to work with Google Home.

Thanks!

[ShayneS]

@majanzo

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any methods you have previously performed.

[majanzo]

Hi @ShayneS ,

Here is what I've tried so far:

1. I've tried un-linking Arlo from Google via:

https://my.arlo.com/#/settings/privacy/connected-accounts

2. Factory Reset my Arlo base station and all set up all of my cameras and doorbell from scratch

3. Deleted my Google Home and tried to link from scratch.

4. Created a new Google Home account with a different email account and tried to link Arlo in a brand new Home.

5. Deleted the Arlo Linked Account via Google Account settings: https://myaccount.google.com/u/1/accountlinking?hl=en

6. I've deleted both the Arlo and Google Home Apps from my iPhone and re-installed.

No matter what I try, I still receive "Something went wrong" during the Google Home set up when linking Arlo. 

In the Google Home debug logs, I do see this log entry but no idea what it means:

[2022-02-28 10:33:01.166 am] [Queue: "com.apple.main-thread"] -[AnalyticsLogger logEvent:]:139 <UserAction: QUICK_ACTION_CHIP_CLICKED>

[2022-02-28 10:33:04.323 am] [Queue: "com.apple.main-thread"] -[AnalyticsLogger logEvent:]:139 <AnalyticsEvent, Type: APP_STOPPED>

[2022-02-28 10:33:06.559 am] [Queue: "com.apple.main-thread"] -[AnalyticsLogger logEvent:]:139 <AnalyticsEvent, Type: APP_STARTED>

[2022-02-28 10:33:07.011 am] [Queue: "com.apple.main-thread"] -[AnalyticsLogger logEvent:]:139 <AnalyticsEvent, Type: APP_THEME, Value: 0>

[2022-02-28 10:33:07.016 am] [Queue: "com.apple.usernotifications.UNUserNotificationServiceConnection.call-out"] -[AnalyticsLogger logEvent:]:139 <AnalyticsEvent, Type: CRITICAL_ALERTS_NOTIFICATION_PERMISSION_INFO, Value: 0, Count: 0>

[2022-02-28 10:33:07.016 am] [Queue: "com.apple.usernotifications.UNUserNotificationServiceConnection.call-out"] -[AnalyticsLogger logEvent:]:139 <AnalyticsEvent, Type: NOTIFICATION_PERMISSION_INFO, Value: 0, Count: 0>

[2022-02-28 10:33:09.494 am] [Queue: "com.apple.main-thread"] -[AnalyticsLogger logEvent:]:139 <RealtimeMessageAnalyticsEvent, Type: REALTIME_MESSAGE_RECEIVED>

[2022-02-28 10:33:09.496 am] [Queue: "com.apple.main-thread"] -[AnalyticsLogger logEvent:]:139 <RealtimeMessageAnalyticsEvent, Type: REALTIME_MESSAGE_RECEIVED>

[2022-02-28 10:33:11.954 am] [Queue: "com.apple.main-thread"] [ERROR] -[GSKLegacySession disconnectWithError:]:0 Disconnecting with error: Error Domain=kGSKErrorDomain Code=-83903 "(null)" (desc: , underlying: (null))

[2022-02-28 10:33:14.076 am] [Queue: "com.apple.main-thread"] [ERROR] -[GSKLegacySession disconnectWithError:]:0 Disconnecting with error: Error Domain=kGSKErrorDomain Code=-83903 "(null)" (desc: , underlying: (null))

[2022-02-28 10:33:15.839 am] [Queue: "com.apple.main-thread"] -[AnalyticsLogger logEvent:]:139 <RealtimeMessageAnalyticsEvent, Type: REALTIME_MESSAGE_RECEIVED>

[2022-02-28 10:33:16.090 am] [Queue: "com.apple.main-thread"] [ERROR] -[GSKLegacySession disconnectWithError:]:0 Disconnecting with error: Error Domain=kGSKErrorDomain Code=-83903 "(null)" (desc: , underlying: (null))

[2022-02-28 10:33:19.154 am] [Queue: "com.apple.main-thread"] [ERROR] -[GSKLegacySession disconnectWithError:]:0 Disconnecting with error: Error Domain=kGSKErrorDomain Code=-83903 "(null)" (desc: , underlying: (null))

[2022-02-28 10:33:19.155 am] [Queue: "com.apple.main-thread"] -[AnalyticsLogger logEvent:]:139 <UserAction: HOME_CONTROL_PROVIDER_LINKED>

[2022-02-28 10:33:19.155 am] [Queue: "com.apple.main-thread"] [ERROR] -[HMEAppCoordinator startLinkingFlowWithAgentID:completion:]_block_invoke:1583 Failed to link 3p agent with agentID: arlo-1ae86

[2022-02-28 10:33:20.174 am] [Queue: "com.apple.main-thread"] -[AnalyticsLogger logEvent:]:139 <AnalyticsEvent, Type: OPEN_CHOOSE_AN_ACCOUNT_VIEW>

I have a ticket opened with Support but it doesn't seem to be getting far unfortunately. Not sure if this can be escalated to the Development team, as it seems quite a complex problem or bug?

Thanks!

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

[eddie2ooo]

I am guessing this is still an ongoing issue. I’ve tried all of the steps described above and get Something went wrong, try again later message when trying to relink Arlo account. Any help?

[majanzo]

I eventually had Arlo support fix this from their backend. You need to chase the Arlo support team to have your account fixed

[ShayneS]

@eddie2ooo

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any methods you have previously performed.

[eddie2ooo]

I tried resetting Google hub; removing Arlo as a linked service (after which I was no longer able to relink it again). Signing out of Arlo, resigning back to Arlo.

[ShayneS]

Thanks @eddie2ooo

Do you mind trying one more time via the provided the article below and prove a screenshot of any error messaging. I will have someone look in to this report for you. 

https://kb.arlo.com/000055108