General system and subscrition issues

[Kellinz]

I am absolutly annoyed with arlos substandard support since buying there #essential series 4 camera wireless with solar panel system with aparant 6 month free subscription.since purchasing within 1 week 1 camara was completly defective ...the 6 month subscription was a nightmare to get put on and nobody explained clearly that if you buy their system the subscrition is motion activated only recording and cvr is aparantly not available i was just told in nz which it is but costs i believe $29 per month for 1 camera and $15 for any other camera after that.let alone if you pay thru the app you cannot have cvr at all...this is not ideal as 2k isnt as clear as advertised

[ShayneS]

Hi @Kellinz 

Thanks for sharing your experience,  I'd like to help get things sorted. A few quick clarifications: if one of your cameras is faulty, we can look into a warranty replacement. On recording, Arlo Secure plans capture motion-triggered clips, and CVR (continuous recording) is available as a paid add-on in supported regions, purchased per camera directly through Arlo rather than the app store.