Fraudulent charge on my checking account

[awierzch]

I do not have any subscription with Arlo nor ever purchased their product. However there is a charge pending on my checking account from Arlo technologies inc. I disputed the charge with my bank but I’d like to know what’s going on or if it is a scam company. 

[StephenB]

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@awierzch wrote:

 but I’d like to know what’s going on or if it is a scam company. 

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Arlo is not scamming you.  Someone else got access to your account (or to a payment linked to your account).

You should change the passwords on all your accounts (including paypal or other accounts that can pull money from your checking account).

[awierzch]

Thank you for your reply. That’s what I am afraid of too. 

[BrookeN]

I have reached out to supper regarding the charges you received, support will be reaching out to you as soon as possible. However, I do suggest reaching out to your financial institution, as these charges are generally from a compromised card.

[ScamCharge]

Add me to the list of NOT a customer yet her either is at 1150 pm and I have a pending charge from this company. 

Dispute filed with my credit union... will be calling Arlo in the morning to discuss....

No card/account/ zipcode match verification? No Card name/Customer name match verification at the very LEAST?  Your poor customer support team right before Xmas? #fail

[StephenB]

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@ScamCharge wrote:

No Card name/Customer name match verification at the very LEAST?  

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If someone else has your card info, they likely also have your name.  

I suspect Arlo is looking at possible changes to the purchase process.  But if someone has your card info, then you are vulnerable - they will find a way to use it somewhere.

[BrookeN]

I have reached out to support regarding the charges you received, support will be reaching out to you as soon as possible. However, I do suggest reaching out to your financial institution, as these charges are generally from a compromised card.