- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It used to work fine, then it disappeared rom Home app. I did everything I could to restart the connection.
Now the Arlo App won’t discover my camera and neither will the Home app. It works just not with HomeKit, the only device that isn’t.
Please help! I read something about a reset token to fix the issue.
Solved! Go to Solution.
- Related Labels:
-
Troubleshooting

Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi DreNunez,
I've sent a token reset request to your Arlo Baby camera that should resolve the issue. Please power cycle your Arlo Baby by reading more here: How do I power cycle my Arlo Baby camera?.
Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I tried through the app still doesn't discover it. I tried through Home app nothing.
I've done everything outside of completely removing the camera. So what's the next step?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
What error are you receiving when trying to onboard your camera? When you say your app doesn't discover, did you remove your Arlo Baby camera from your account completely?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
There's no error message matter of fact nothing happens.
On the Arlo App - I click on "Homekit Set-Up" the screen comes up that says "Discovering your Device Please Wait" and it doesn't anything.
On Home App - I go to "Add Accessory" and whether I scan the code or type it in, it doesn't bring up the Arlo Baby.
It's like I can't establish a link between the app and Homekit. I haven't removed it from the account at all. I've only reset it. I'm concerned that if I remove it, I won't be able to reconnect it to the app.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Make sure that your iOS device is on the same WiFi network as your Arlo Baby when setting up.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am on the same network.
I do have a Mesh Wifi router, I'm not sure if this affects anything but it's the network. Should I remove the Arlo completely?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Just to be sure, are you able to view your livestream and receive recordings through the Arlo iOS app?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We'd suggest for you to visit our Support Page and use the chat feature to further investigate your issue. You will find the chat feature on the bottom-right corner in the provided link.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm also having the same issue. Was this ever resolved?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
