Credit Card Fraud

[Alexixi]

I received a message from my bank on November 12th 00:05 am, saying I have a pending purchase to Arlo Technologies.  I did not make this purchase and would like to cancel the fraudulent order before it posts to my account.  Can someone please tell me who can help me get this order canceled today before I am charged?  I have already canceled the bank card but cannot stop the pending transaction unless I can get Arlo to cancel it.  

[StephenB]

---

@Alexixi wrote:

I received a message from my bank on November 12th 00:05 am, saying I have a pending purchase to Arlo Technologies.  I did not make this purchase 

---

The mods - @BrookeN , @JamesC , @ShayneS - can create a support ticket on your behalf.

[Alexixi]

Thank you. Should I wait for them to reach out to me or I reach out to them? 

[StephenB]

---

@Alexixi wrote:

Thank you. Should I wait for them to reach out to me or I reach out to them? 

---

You won't be able to reach support.  The mods are tagged, so they should reply here.

[Alexixi]

Thank you! 

[Alexixi]

Thank you! My credit card was billed $48.59 on November 12th 00:05 am. Please help me check the status and cancel it.

[BrookeN]

@Alexixi 


I have reached out to support regarding the charges you received. They will be reaching out to you as soon as possible. However, I also do suggest that you reach out to your financial institution. 

Thank you,

Brooke N. 

[ReallyPissed]

I also have this same exact issue. 11/19/24 $32.39 is the amount that is pending ARLO TECHNOLOGIES IN

I want to get rid of this before it posts. I don't know your company or care. It seems many people are have this same issue. Please help me cancel this pending transaction. Thank you

[BrookeN]

I have reached out to support regarding the charges that were received, support will be reaching out to you as soon as possible. I also suggest reaching out to your financial institution. 

[Alexixi]

I do not know what is with this company. I have never heard of this company and they just charged me for this amount of money and they cannot even locate the order even thought I have provided them the last four credit card number, the amount charged and the time I received the notification from my bank.

[ReallyPissed]

Sounds like i'll be screwed over too. Hopefully When it posts in my bank they will somehow let me dispute it leading to  getting my stolen money back. Earlier I was added to a ticket of contact and the person just said tell your bank to stop it at which point I let him know the bank won't address it until it's already posted which is why I contacted these turds ahead of it posting but I'm sure they already know that. I just feel like this company is a front for money laundering or something. This is ridiculous that so many others are having this issue. I want my damn money back!

[StephenB]

---

@Alexixi wrote:

I do not know what is with this company. I have never heard of this company and they just charged me for this amount of money and they cannot even locate the order even thought I have provided them the last four credit card number, the amount charged and the time I received the notification from my bank.

---

Someone else has your credit card info, and used it to charge Arlo.  You should contact your bank, dispute the charge, and ask for a new card.