Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

Thanks for your time here today. It appears to me that Arlo is as confused and frustrated withe the "Uncertified Accessory" issue as we, the end user community are.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 51 of 73
Arlo Employee

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

@jbendezu thanks for your questions. I ended up covering some of them in previous posts, but for iOS 13, yes we will be making some updates for compatability.

Message 52 of 73
Guide

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST


@Arlo-Greg wrote:

@jbendezu thanks for your questions. I ended up covering some of them in previous posts, but for iOS 13, yes we will be making some updates for compatability.


Do ya'll utilize TestFlight for app testing / beta?

Message 53 of 73
Arlo Employee

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

Hey @Jtodd77  notifications need to be enabled in the Home app specifically. You may also need a Home Hub, as Apple calls, it to enable "remote access." HomeKit is mainly a local network system.

Message 54 of 73
Retired_Member
Not applicable

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

I’ve also already tried contacting support and they basically have absolutely no idea about this error at all.
Message 55 of 73
Tutor

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

I agree the KB article is not written properly. 

 

In addition to your point, on step #6 they state to restart your base station but then link another article to reset your base station. 

 

Which is it? Restart or reset?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 56 of 73
Arlo Employee

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

@illuminous thanks for your feedback. Although HomeKit Secure video will do some edge processing, we don't have any data on speed increases vs. our notification delivery. Also, Arlo Smart currently has more detection types to offer.

 

We are working on speeding up our notifications. We look to have a balance of quick notifications, but also being able to have the system review more of the clip to detect other object types.

Message 57 of 73
Arlo Employee

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

Hi @IAMSAMMICH I believe HomeKit only allows one stream at a time from each camera. You can use the Arlo app at the same time as HomeKit if that helps for your family's use case.

Message 58 of 73
Star

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

@Arlo-Greg One more (although not HomeKit related), with Flash being unsupported in 2020, is the web app going to be updated to HTML5?

Message 59 of 73
Arlo Employee

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

Hi @Maxxchiki it should be "restart." Please try that first and if it doesn't work, please reach out to our support team.

Message 60 of 73
Tutor

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

@Arlo-Greg Thank you will try and if not I will follow up with the support team. 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 61 of 73
Arlo Employee

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

Thanks for participating today everyone! Great feedback on HomeKit features and it looks like a lot of the community members have had a chance to dive in deep on the feature set. It's also great to see community members sharing solutions. We really appreciate that!

 

I'm signing off for today, but I'll be back online to respond to more questions over the next few days.

 

Greg Falgiano,

Director of Product Management, Software Services

Message 62 of 73
Tutor

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

Those instructions don’t work, I don’t have the option to remove the base station
Message 63 of 73
Aspirant

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

The old firmware supported homekit,If on the cloud request upgrade new firmware for product. Does it support the homekit after upgrading?
Message 64 of 73
Aspirant

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

Hey, thanks for answering our questions. I can’t find any documentation around HomeKit implementation. I’m wondering if the home.app can set states (eg disarm, away etc)
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 65 of 73
Initiate

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

I am afraid that the HomeKit intregration simply does not work. The "Uncertified Accessory" error prevents the base station from connecting to the HomeKit. Time after time. Unfortunately, I took your advice regarding this error in your Support article # 000062294 which was posted earlier today. It suggested removing the base station and,  by definition, all the cameras to fix the problem. The fix did not work and will require that I climb a ladder in multiple locations to add the cameras back in the morning. Same old error continues. Very disappointing. 

Message 66 of 73
Community Manager

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

@jonesaus@snordstrand@ThuTrinh 

 

If you're still having issues with HomeKit after referring to the support articles, please contact the Arlo Support Team to further investigate the issue. You will find several options for contacting support in the provided link.

 

@Lordofthegins

 

Take a look at Gregs statement on this here:

 

"For arming/disarming, we looked into this with the Apple team and the option isn't available for camera "device types." This applies to all cameras on the HomeKit ecosystem, not just Arlo. We passed the feedback on to Apple as we have heard this request from a few customers. We have to wait until it is officially supported before we can implement the feature though."

 

JamesC

Message 67 of 73
Arlo Employee

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

@sean7512 currently, HomeKit doesn't support camera recording, so we don't have a way to trigger the camera to record with HomeKit. If that feature becomes available from Apple, we would like to implement it.

In the meantime, we do offer this capability through other partner integrations such as SmartThings and IFTTT.

Message 68 of 73
Arlo Employee

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

@IAMSAMMICH we would be happy to have you as a beta tester for future Arlo products. Glad you are interested in expanding the range of Arlo products in your home. I'll ask our Beta manager to reach out to you.

Message 69 of 73
Arlo Employee

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

@Retired_Member  try the HomeKit settings in the base station menu, not the main settings menu.

Message 70 of 73
Arlo Employee

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

@andreww88  yes we do use TestFlight.

Message 71 of 73
Arlo Employee

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

@sean7512 yes, we are aware that we will need to transition to a new technology for the web client. Though we can't comment on which technology we will pick at this time.

Message 72 of 73
Arlo Employee

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

@Lordofthegins we don't have an option to enable arming/disarming for our device type in HomeKit (camera). I included some more info in a previous post.

Message 73 of 73