Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Chat about HomeKit with Greg Falgiano, Director of Product Management, 8/09 10 a.m. PST

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DGArkie Apprentice
Apprentice

Thanks for your time here today. It appears to me that Arlo is as confused and frustrated withe the "Uncertified Accessory" issue as we, the end user community are.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Arlo-Greg Arlo Employee
Arlo Employee

@jbendezu thanks for your questions. I ended up covering some of them in previous posts, but for iOS 13, yes we will be making some updates for compatability.

andreww88 Star
Star

@Arlo-Greg wrote:

@jbendezu thanks for your questions. I ended up covering some of them in previous posts, but for iOS 13, yes we will be making some updates for compatability.


Do ya'll utilize TestFlight for app testing / beta?

Arlo-Greg Arlo Employee
Arlo Employee

Hey @Jtodd77  notifications need to be enabled in the Home app specifically. You may also need a Home Hub, as Apple calls, it to enable "remote access." HomeKit is mainly a local network system.

Retired_Member
Not applicable
I’ve also already tried contacting support and they basically have absolutely no idea about this error at all.
Maxxchiki Tutor
Tutor

I agree the KB article is not written properly. 

 

In addition to your point, on step #6 they state to restart your base station but then link another article to reset your base station. 

 

Which is it? Restart or reset?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Arlo-Greg Arlo Employee
Arlo Employee

@illuminous thanks for your feedback. Although HomeKit Secure video will do some edge processing, we don't have any data on speed increases vs. our notification delivery. Also, Arlo Smart currently has more detection types to offer.

 

We are working on speeding up our notifications. We look to have a balance of quick notifications, but also being able to have the system review more of the clip to detect other object types.

Arlo-Greg Arlo Employee
Arlo Employee

Hi @IAMSAMMICH I believe HomeKit only allows one stream at a time from each camera. You can use the Arlo app at the same time as HomeKit if that helps for your family's use case.

sean7512 Star
Star

@Arlo-Greg One more (although not HomeKit related), with Flash being unsupported in 2020, is the web app going to be updated to HTML5?

Arlo-Greg Arlo Employee
Arlo Employee

Hi @Maxxchiki it should be "restart." Please try that first and if it doesn't work, please reach out to our support team.

Maxxchiki Tutor
Tutor

@Arlo-Greg Thank you will try and if not I will follow up with the support team. 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Arlo-Greg Arlo Employee
Arlo Employee

Thanks for participating today everyone! Great feedback on HomeKit features and it looks like a lot of the community members have had a chance to dive in deep on the feature set. It's also great to see community members sharing solutions. We really appreciate that!

 

I'm signing off for today, but I'll be back online to respond to more questions over the next few days.

 

Greg Falgiano,

Director of Product Management, Software Services

jonesaus Apprentice
Apprentice
Those instructions don’t work, I don’t have the option to remove the base station
ThuTrinh Aspirant
Aspirant
The old firmware supported homekit,If on the cloud request upgrade new firmware for product. Does it support the homekit after upgrading?
Lordofthegins Aspirant
Aspirant
Hey, thanks for answering our questions. I can’t find any documentation around HomeKit implementation. I’m wondering if the home.app can set states (eg disarm, away etc)
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
snordstrand Guide
Guide

I am afraid that the HomeKit intregration simply does not work. The "Uncertified Accessory" error prevents the base station from connecting to the HomeKit. Time after time. Unfortunately, I took your advice regarding this error in your Support article # 000062294 which was posted earlier today. It suggested removing the base station and,  by definition, all the cameras to fix the problem. The fix did not work and will require that I climb a ladder in multiple locations to add the cameras back in the morning. Same old error continues. Very disappointing. 

JamesC Community Manager
Community Manager

@jonesaus@snordstrand@ThuTrinh 

 

If you're still having issues with HomeKit after referring to the support articles, please contact the Arlo Support Team to further investigate the issue. You will find several options for contacting support in the provided link.

 

@Lordofthegins

 

Take a look at Gregs statement on this here:

 

"For arming/disarming, we looked into this with the Apple team and the option isn't available for camera "device types." This applies to all cameras on the HomeKit ecosystem, not just Arlo. We passed the feedback on to Apple as we have heard this request from a few customers. We have to wait until it is officially supported before we can implement the feature though."

 

JamesC

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Arlo-Greg Arlo Employee
Arlo Employee

@sean7512 currently, HomeKit doesn't support camera recording, so we don't have a way to trigger the camera to record with HomeKit. If that feature becomes available from Apple, we would like to implement it.

In the meantime, we do offer this capability through other partner integrations such as SmartThings and IFTTT.

Arlo-Greg Arlo Employee
Arlo Employee

@IAMSAMMICH we would be happy to have you as a beta tester for future Arlo products. Glad you are interested in expanding the range of Arlo products in your home. I'll ask our Beta manager to reach out to you.

Arlo-Greg Arlo Employee
Arlo Employee

@Retired_Member  try the HomeKit settings in the base station menu, not the main settings menu.

Arlo-Greg Arlo Employee
Arlo Employee

@andreww88  yes we do use TestFlight.

Arlo-Greg Arlo Employee
Arlo Employee

@sean7512 yes, we are aware that we will need to transition to a new technology for the web client. Though we can't comment on which technology we will pick at this time.

Arlo-Greg Arlo Employee
Arlo Employee

@Lordofthegins we don't have an option to enable arming/disarming for our device type in HomeKit (camera). I included some more info in a previous post.