Changes to plans without notice

[Mark-F]

Anyone with a Basic plans you will notice we no longer get notifications in the feeds letting know people, animals, vehicles or parcel……..it all comes up as motion now, Arlo expect us to move to the PLUS PLAN to get what we used to have. The fact they just did this with no communication annoys the hell out of me so rally and complain people to get what we had back. 

[BrookeN]

The plan that you are on does still notify you of the following:

 Smart Motion Detection

• Object Detection sends alerts to specify when a person, package, vehicle, or animal is detected. This feature allows you more control on what types of alerts you receive.

https://kb.arlo.com/000062831/Arlo-Animal-Vehicle-and-Person-Detection-Arlo-Secure-4-0

It does not notify of Person, Vehicle or Package recognition. In other words it will not send alerts for familiar cars and people. 

If you are not getting notifications, please make sure the settings are still set up correctly:

https://kb.arlo.com/000062882/What-is-Arlo-Person-Detection-and-how-do-I-set-it-up-Arlo-Secure-4-0

[Mark-F]

You are all making excuses, my basic plan used to notify me in the feeds that a person, vehicle, animal and parcel had been detected. It no longer does, all it says is motion nothing else. Try sifting through hundred of MOTIONS to find let’s say a parcel delivered. Now your support is telling me to get that service BACK I now have to pay for the plus plan. That is simply **bleep** and I will be continually telling other members that now Arlo is now just a ripoff and go to a local supplier. 

looking forward to your response. 

[StephenB]

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@Mark-F wrote:

my basic plan used to notify me in the feeds that a person, vehicle, animal and parcel had been detected. It no longer does, all it says is motion nothing else.

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Note I don't work for Arlo.

Have you double-checked the smart detection settings for the camera(s)?

[BrookeN]

@Mark-F you do still get those as I was explaining above. I am also wondering if the smart detections are not set up correctly. The link above walks you through the steps to check.