Cannot add Base Station VMB5000 to HomeKit

[COCSure]

I cannot add my new #VMB5000 Base station to Home Kit. Supposedly a reset token was sent to my device three days ago but it still is not discoverable. I’ve completed the following steps in addition to my initial call: 1-Hard reset (power off/on), 2-In app reset, 3-Reset my modem, 4-Rebooted my iPhone, 5-Removed BS and all connected devices from the Arlo app then re-added it. The Base Station is currently online but unable to connect to HomeKit still.

[COCSure]

Just checking again to see if anyone has a possible solution when none of the aforementioned steps nor the reset token have fixed my issue. Is it possible that the base station is defective in some way?

[StephenB]

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@COCSure wrote:

Just checking again to see if anyone has a possible solution when none of the aforementioned steps nor the reset token have fixed my issue. Is it possible that the base station is defective in some way?

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More likely that you need a second token reset.

[ShayneS]

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you