Arlo|Smart Home Security|Wireless HD Security Cameras

Cancelling subscription

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Kenzum
Aspirant
Aspirant

Hello

Sorry if this is posted wrongly. 

I'm a bit frustrated....

 

I'm trying to cancel my subscription. But funny enough... It's not working😵💫

 

When you try to push 'continue to cancelation' nothing happens. 

Anyone who knows how to solve or get in contact with the support? 

 

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3 REPLIES 3
BrookeN
Arlo Moderator
Arlo Moderator

Can you try to cancel it following these steps using a browser:

https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

 

Kenzum
Aspirant
Aspirant

I tried to follow the steps. 

 

But it does not help. Simply the system has a bug, when I, try to finalize the cancelation.

 

 

BrookeN
Arlo Moderator
Arlo Moderator

I have reached out to support regarding you not being able to cancel the subscription. They will reach out to you as soon as possible.