Can't select device, IFTTT action-change arm/unarm

[ivhansen]

It's possible to create a record action in IFTTT:

But not a arm/unarm: The device does not show.

I'm running Arlo with a R7000 - not the dedicated Arlo gateway. Could that be the problem?

[jguerdat]

I don't use IFTTT so can't be sure but I suppose it's possible.  What firmware are you using?  The latest beta firmware is 1.0.6.54 but is still using very old Arlo firmware so that could be the root of the issue.

[RobertRosal]

I use it and I am not having any issues.

If I were to guess, I'd make sure you connected the Arlo channel with your main account and not a guest/friend/shared.

[ivhansen]

No, account is correct, firmware updated on R7000 and camera. But nice to hear it works for you - do you use a Arlo baseunit or a clean R7000 like me?

[RobertRosal]

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ivhansen wrote:

No, account is correct, firmware updated on R7000 and camera. But nice to hear it works for you - do you use a Arlo baseunit or a clean R7000 like me?

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Oh ok.

I am using the Arlo base unit.

[ivhansen]

Still no solution from Netgear support

[JamesC]

ivhansen,

Do you have a ticket open with support for this issue? Please private message me with the case number and I will take a look at your ticket and provide additional assistance.

JamesC

[Citrixer]

Did you get this resolved? I have the same issue!

[JamesC]

Citrixer,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC