Can’t connect to homekit

[Kalasnikov]

I still can not connect to homekit. How do I get connected?
Arlo app is 3.5.8

[Kalasnikov]

Thanks for that. I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[JessicaP]

Hi Kalasnikov,

Are you seeing any error message when trying to connect your Arlo system to Apple HomeKit?

[Kalasnikov]

Nope. I only see what you can see on the attached photo

[JessicaP]

Thanks for the screenshot. Could you please translate in English of what's showing on the screenshot?

[Kalasnikov]

Here's a screenshot in English

[Kalasnikov]

Here in JPG

[JessicaP]

Thanks for that. I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[cinnamon_owl]

I am also having this same issue.  Why does this require a token reset if users aren't able to do this themselves, nor submit a support question about it unless you subscribe to the service?  This is very frustrating.

[cinnamon_owl]

I was actually finally able to get mine working just now. I had to do a factory reset. Unfortunately that also meant breaking out the ladder and going to reconnect all of my cameras while it was raining. But at least after setting everything back up again, the connection to HomeKit worked.