Can’t connect to apple home

[HappyInc]

I can’t connect my hub to Apple HomeKit. It just says something like “This accessory can not be connected to HomeKit” but all the specs says that it should work.

[StephenB]

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@HappyInc wrote:

I can’t connect my hub to Apple HomeKit. It just says something like “This accessory can not be connected to HomeKit” but all the specs says that it should work.

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Are you following the guide?

If you see "Library" in your app menu, then follow this one:

• https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-device-to-Apple-Home

If instead you see "Dashboard" and "Feed", then follow this one:

• https://kb.arlo.com/000063184

Note you are following the instructions for "without a setup code".

If that doesn't work, you probably need Arlo to do a token reset.  Post back if that is the case.

[HappyInc]

I’ve tried both, but it’s still can’t connect.

how to get a token reset?

[StephenB]

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@HappyInc wrote:

I’ve tried both, but it’s still can’t connect.

how to get a token reset?

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I'm taggint the mods - @JamesC , @BrookeN , @ShayneS .  One of them will reply after they've done the reset.

[BrookeN · Accepted solution]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184