Arlo|Smart Home Security|Wireless HD Security Cameras

Base not discoverable for HomeKit Integration (VMB4000r3). Tried to reconnect and connect.

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andrefernandes
Follower
Follower
My base is not discoverable when trying to connect to HomeKit.
I was once connected but after some issues I tried to reconnect and cannot.
I’ve read others having this same issue and they have had a reset token sent to the base and it solves the issue.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
3 REPLIES 3
JessicaP
Arlo Moderator
Arlo Moderator

Hi andrefernandes,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Kapirex
Aspirant
Aspirant

I am having this same issue as well with our basestation. 

JessicaP
Arlo Moderator
Arlo Moderator

Hey Kapirex,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?