Base Station (and cameras) cannot connect to HomeKit

[ajaks328]

Hello,

I have previously been able to connect my base station(VMB4000r3) and cameras (mix of older and newer models) to Apple HomeKit. I had to remove them from HomeKit and now cannot seem to find the base station through Arlo->Settings->My Devices->Base Station->HomeKit Setup.

I saw a post and thread which seemed to indicate a token needing to be reset. How can I get this support?

Thanks.

[JamesC]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Dextr73]

I’ve been on the phone with Arlo support for half of the day now and STILL keep getting this message EVERY TIME I try to connect my Arlo Pro 4 cameras and “Smart Hub” to HomeKit. Please help me!!!

 

[Thomasgunnar]

Can I also request a Token Reset ??

[JamesC]

Dextr73, Thomasgunnar

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Zacctastic]

JamesC, I’ll need a token reset too.  

[JamesC]

Zacctastic,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Zacctastic]

Thank you JamesC!