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- Re: Arlo wire free doorbell video won't stream on ...
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The video won't stream on my Google Next Hub Max or my nest hub. I tried lowering the resolution to both 1080x1080 and 720x720 but it didn't work. I tried resynching and resetting all devices included the router multiple time - didn't help.
Streaming in the phone app works great, and the wi-fi symbol indicates a good connection.
At the beginning it worked fine, but suddenly it won’t work?! What can I do??
Help!
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Hi @Kronborg79
Thank you for reporting this. I have a few questions for you.
- Do you mind providing a screenshot of any error message you see when trying to stream?
- Can you provide your router, ISP information
- Also when did this issue suddenly occur?
Thank you
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Who is your internet service provider and can you provide a screenshot of the error message/screen.
Thank you
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HI @Wade_W
The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.
Thank you for your feedback!
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Since a while (don't know exactly how long) the streams of both my cameras are not available on the Google nest display but they are working flawlessly on the Google home app.
I tried already to reconnect arlo to Google but with no luck.
Can you help me out?
Thanks in advance,
Toto
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Are you still experiencing this issue with not being able to stream to the Google Hub? if so, can you try rebooting your video doorbell and test the stream again.
Thank you
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Hi @Charnz
The development team is still investigating the issue. I will provide an update when the fix is deployed.
Thank you
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This issue should now be resolved with the latest FW version. Can you please reboot your doorbell and make sure you have the latest firmware version installed on your wire free doorbells: AVD2001_OTA-1.2.1.0_480_2bc43d0_b595c6d.prod
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Hi @Jimills
Can you provide more detail regarding this issue you are experiencing?
May I ask which troubleshooting steps you have performed so far? I don't want to suggest any methods you have previously performed.
Thank you
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