Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo not recording after HomeKit

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Kath5150 Initiate
Initiate
I paired my 2 Arlo cameras and Arlo baby with HomeKit and now I get notifications that motion has been detected but it’s nog recording anything in my library? I’ve checked all the rules and they still say to record. How do I fix this?
Model: VMC3030 | Arlo Wire-Free Camera
ShayneS Arlo Moderator
Arlo Moderator

Hi @Kath5150

 

 What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Kath5150 Initiate
Initiate
Hi,
I have checked all the settings that it’s still set to record motion, I’ve restarted the app, I’ve tried to delete the cameras off HomeKit but can’t figure out how to do that. Not sure what else to try
ShayneS Arlo Moderator
Arlo Moderator

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

FJB94 Aspirant
Aspirant
Im experiencing the exact same issue with my three cameras detecting motion but no longer recording to the cloud now that I’ve added them to HomeKit.

Restarting my base station fixed this temporarily until the issue started again.

Please let me know if you manage to resolve this.
Ricman01 Aspirant
Aspirant
Same problem here. Since HomeKit it it not recording
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Ricman01 Aspirant
Aspirant
The only way to get it working after many attempt is to remove arlo from HomeKit. Then reboot everything. Work the same as before HomeKit release now. Will wait now a few month before attempting HomeKit intergration again
Dupppe Aspirant
Aspirant

Experiencing the same problem.
However, it record's from time to time. For example, one record this night, and one this morning.

 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
ShayneS Arlo Moderator
Arlo Moderator

Hi @Dupppe

 

I would suggest contacting customer support regarding this issue? I have attached the link here - Arlo Tech Support