Arlo & Yale Smart Hubs Problem

[Laurianlee]

I have a Yale smart hub (sync) that is the centre of my yale alarm system. All works well and I can arm and disarm via voice using Alexa. I initiated the Arlo smart skill to arm and disarm my five ultra 2 cameras via the Arlo smart hub. Essentially it worked but the response from Alexa says “cameras will be armed in 60 seconds in away mode”. This sounds like a Yale response though the cameras do arm. However, when I ask Alexa to arm the alarm system (Yale) I get a response telling me that I have two devices called ‘Alarm’, and this only happens if the Arlo skill is enabled. If I disable the Arlo skill the Yale alarm works okay. So, does anyone know why when asking Alexa to arm the Arlo smarthub it picks up the Yale smarthub as a response or why Alexa is saying I have two devices called ‘alarm’. The cameras clearly have no name called alarm or anything similar? Thanks for any help from the community, this is a mystery to me.

[JamesC]

Laurianlee,

Are you able to name the devices something specific and then command alexa to "arm" the specific named devices? Does this result in different behavior?

JamesC

[Laurianlee]

Hi James: Thanks for your reply, much appreciated. As to your advice, yes, I have renamed the devices to completely different identities (Disney Characters!!) but unfortunately as soon as I enable the Arlo app and then try to arm the Yale alarm I get told by Alexa that there are two devices with the name 'Alarm'. I am normally very good at sorting this, but on this occasion I am stumped. I cannot work out what it is in the Arlo app that is causing the 'alarm' name conflict when the Arlo app is enabled. Very curious. Thanks again for your response.