Zigbee and z wave timeline with security system

[mrjonkane]

I recently bought the Arlo Ultra combo and partially made the decision based on hearing that zigbee & z-wave was being introduced to the SmartHub later in the year which is great (mentioned in link below). This implies it will be enabled in the existing Ultra SmartHub by a firmware update when it's ready later in the year. Did I get that wrong... do they mean it will be only be available as a hardware option in newer SmartHubs released later this year?

I realize more information and an announcement will be made when this integration is closer to being available but hoping we might at least get clarification if it's not going to be in the existing hardware.

ARLO ANNOUNCES AVAILABILITY OF ARLO ULTRA 4K HDR WIRE-FREE SECURITY CAMERA SYSTEM - "The flagship 4K HDR wire-free security camera system is powered by the Arlo SmartHub which will deliver additional support for Zigbee and Z-Wave compatible smart home devices later in 2019"

[EB_Norway]

Dear Arlo, it is 10 months since you sold me a 3 camera Ultra and promised Z-Wave integration.

Either you must provide it or give me a full refund.

Hope to hear from you, Norway has consumers law you know.

[MShep84]

Maybe second qtr of 2050... lol

Arlo clearly cares less about customer service and long standing customer loyalty and more about short term profits.

[EB_Norway]

@JamesC  please update us users.

[Cwmmmm]

Works with arlo announcement supposedly 2nd quarter of 19:
https://www.arlo.com/en-us/about/press-releases/2019/WORKS-WITH-ARLO.aspx

Security system announcement:
https://www.arlo.com/en-us/about/press-releases/2019/Arlo-Security-System.aspx

@JamesC
@JessicaP
@Arlo-Greg
what has happened this this timeline? Clearly something has changed but nothing has been stated and this information is still up to be seen and hasn’t been taken down unless arlo is still working on it but haven’t given any update on it at all, what’s the hold up? No communication is not good, something is better than nothing, please explain.

Still no updates?
It’s been too long!
Respond please!

[Cwmmmm]

It’s been so long I want Answers!!

Works with arlo announcement supposedly 2nd quarter of 19:
https://www.arlo.com/en-us/about/press-releases/2019/WORKS-WITH-ARLO.aspx

Security system announcement:
https://www.arlo.com/en-us/about/press-releases/2019/Arlo-Security-System.aspx

@JamesC
@JessicaP
@Arlo-Greg
what has happened this this timeline? Clearly something has changed but nothing has been stated and this information is still up to be seen and hasn’t been taken down unless arlo is still working on it but haven’t given any update on it at all, what’s the hold up? No communication is not good, something is better than nothing, please explain.

[Cwmmmm]

The arlo smart hub that came with the ultra was supposed to have an update. Silence is no longer an option.

Zigbee and z wave is still no where to be seen. Why is that Alro? We want answers.

Works with arlo announcement supposedly 2nd quarter of 19:
https://www.arlo.com/en-us/about/press-releases/2019/WORKS-WITH-ARLO.aspx

Security system announcement:
https://www.arlo.com/en-us/about/press-releases/2019/Arlo-Security-System.aspx




what has happened this this timeline? Clearly something has changed but nothing has been stated and this information is still up to be seen and hasn’t been taken down unless arlo is still working on it but haven’t given any update on it at all, what’s the hold up? No communication is not good, something is better than nothing, please explain.

[EB_Norway]

Hi, for more than 1 year you have promised to get Z-Wave support.

Still nothing.

Can you confirm a date?

+

How can I choose mode with IFTTT? Wish to choose my own moden when I'm home.

Thanks.

[EB_Norway]

Bump...

@JamesC 

[mr_fried]

Unfortunately not. I am raising a case to the New South Wales government office of fair trading here in Australia. Lets see what the threat of large fines will bring to the resolution of our issue.

[mr_fried]

@JamesC in the spirit of fairness I am
offering you one last opportunity to respond.

[JamesC · Accepted solution]

At this time we do not have plans to update the Arlo Ultra SmartHub with support for additional wire-free protocals such as Zigbee and Z-Wave.

Thank you,

Arlo Team

[Patriots01]

When is Zigbee & ZWave going to be integrated to the hub via a software update.