Arlo Ultra Base Station no Apple HomeKit setup code

[pnelson5]

I just purchased the Arlo Ultra Base Station VMB5000r6 in order to connect to Apple HomeKit. I followed the instructions here:
https://kb.arlo.com/ja/000062279/How-do-I-connect-my-Arlo-device-to-Apple-HomeKit

There is no QR code on the device and no setup code anywhere on the box or instructions. I followed the setup instructions for "without a setup code". I get to the part where the Arlo app says "Requesting HomeKit Info" (which succeeds with a green check), but then it immediately asks me to locate the QR code or enter a Setup Code.

Anything I can do?

[StephenB]

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@pnelson5 wrote:

Anything I can do?

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You need a token reset. Arlo support (and the mods) can do this for you.

[pnelson5]

Thanks for the quick reply. Support wasn't helpful, hopefully a mod can assist here.

[JamesC]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC