Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Pro 2 not responding in homekit

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tbraswell2
Aspirant
Aspirant

Arlo Pro 2 camera no response in apple homekit 

 

Arlo Pro 2 camera no response. this camera is not responding in apple homekit

 

What is the fix for this?

 

this camera is not responding in apple homekitthis camera is not responding in apple homekit

 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
ShayneS
Arlo Moderator
Arlo Moderator

Hi @tbraswell2

 

  May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

MDondi
Aspirant
Aspirant

I am having the same issue and have not tried any troubleshooting, only tried to reboot base station and recharge the battery on the cameras and none of them are responding to my homekit installation

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
ShayneS
Arlo Moderator
Arlo Moderator

Hi @MDondi

 

Have you tried to add the camera back to Homekit?

MDondi
Aspirant
Aspirant

No, I have not .. in order to do so do I need to remove the base and the cameras from previous homekit setup?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
ShayneS
Arlo Moderator
Arlo Moderator

@MDondi 

 

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support