This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- English
- /
- Arlo Forum Discussions
- /
- Partner Integrations
- /
- Arlo Pro 2 & base-station cannot connect to or dis...
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Arlo Pro 2 & base-station cannot connect to or discovered on HomeKit
I’ve been though all self help and diagnostic and still having no luck.
I have had the system paired with HomeKit in the past. It’s just not discovering anymore.
Troubleshooting steps taken:
Reboot Arlo Hub (via app & power-cycle)
Reboot Arlo Pro 2 cameras (via app & power-cycle)
Reboot home WiFi (via management app & power-cycle)
Soft-reset iPhone
Uninstall & re-install Arlo app
Use second iOS device (iPad Pro)
Restart Apple HomeKit Home Hubs (Apple TV, iPad Pro, iPhone 11 Pro Max)
Confirm all Apple hardware is up-to-date with software
Confirm all Arlo hardware is up-to-date with software & firmware
Confirm all devices are on same WiFi network
Confirm all existing HomeKit devices are connected & responding
Place cameras, Hub, and iPhone within inches of each other
Leave iPhone on above 'Discovering your device...' screen for 30-45 minutes
Solved! Go to Solution.
- Related Labels:
-
Apple HomeKit
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi vkmann,
I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If you have a subscription plan or warranty is still valid you can engage arlo support to action a token reset on the device over the internet.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Danny,
Thanks for replying,
I'm out of warranty and the solution shouldn't be that you have to spend more money to have a free feature working.
At the lease we should have a way to self service this request.
I hope Arlo support pick this up and action a token reset.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi vkmann,
I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
-
Amazon Alexa
102 -
Apple HomeKit
662 -
Apple TV App
7 -
AppleTV
27 -
Arlo Mobile App
57 -
Arlo Pro
2 -
Arlo Pro 2
1 -
Arlo Q (Plus)
1 -
Arlo Secure
9 -
Arlo Smart
36 -
Arlo Wire-Free
1 -
Before You Buy
29 -
Features
82 -
Firmware Release Notes
8 -
Google Assistant
80 -
IFTTT
75 -
IFTTT (If This Then That)
117 -
Installation
87 -
Modes and Rules
13 -
Motion Detection
1 -
Online and Mobile Apps
70 -
Samsung SmartThings
72 -
Security System
1 -
Service and Storage
5 -
SmartThings
73 -
Troubleshooting
386 -
Videos
1
- « Previous
- Next »