Apple HomeKit stuck at "Discovering your device. Please wait."

[slash128]

I had HomeKit set up but then removed it because I was reorganizing things. Now when I try to add my base station again the app just gets stuck on "Discovering your device. Please wait." I saw this posted elsewhere for a different hub and support sent a token reset request which seemed to resolve the issue for others. Is that what I need here?

[JessicaP]

Hi vdiatlovich,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

[CattleDog7]

I am stuck at discovering devices as well.  Can you reset my token as well?

Thank you!

[JessicaP]

Hi CattleDog7,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

[CattleDog7]

It didn’t help in my case, but I did figure it out thanks to a poster in the middle of this thread. 

My base station was plugged directly into my fiber modem. It started working when I moved it to my wireless router. 

[Meik360]

Please send a token reset. Jessica—You’ve done this several times every several months over the last year or two and eventually the HomeKit integration ceases to work without a token reset, re-discovery of the hub, and add new automation. Is there a permanent fix for this problem?

[Brian_N]

Hi. I am having trouble adding my Base station to Apple Homekit. It is stuck on the spinning wheel when trying to discover devices. I have two Base stations in my home to get better coverage for the cameras that are further away. This Base station is the one covering the further away cameras. I was able to add my other Base station which is a VMB4500 with no problem at all. Please help.

Thanks

[Brian_N]

I figured it out. I had to remove the base from the Arlo app and reinstall it. Then I added the cameras that were associated with this base back to it. Then it showed up for HomeKit with no problem.

[JessicaP]

Hi Meik360,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

[netuca]

I am having same issue, please help!

VMB4000r3

SN:4RC38B7AA0086

[Twistedfab]

Hone kit use to work and now it does not anymore. Tried uninstalling app, reset camera, WiFi, base station etc.

Can you send a reset token to my base station please.

Thanks

[lyux]

Same as the other users, I removed the bridge from Homekit and can't seem able to add it back. Please assist.

[GSteward]

Good evening!

Same HomeKit discovery issue as others have posted. Please sent a token reset to my base unit.

Thank you very much!

[JessicaP]

Hi netuca, Twistedfab, lyux, GSteward,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

[GSteward]

Good morning Jessica!

That worked perfectly! Thank you for the quick response, I appreciate it!

Have a GREAT day!

[Jjayce]

Unable to add device to HomeKit can I also get a token reset there should be a way to just get it done without needing to ask here in forum maybe future update

[JessicaP]

Hi Jjayce,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

[lyux]

It works now, thanks. 

[joelt999]

I have had 4 cameras running off a single VMB5000 base station for many months on Homekit with no issues.  I just added a 2nd VMB5000 Base Station and moved two of the cameras to the 2nd Base.  All is working fine in the Arlo app, and OldBase is still connected to Homekit and working fine, but when I try to add NewBase to Homekit as well it gets stuck on "Connecting to Bridge" and it never completes the setup.

I have seen elsewhere on these forums that you may need to send me a "token"?

[Pacalon]

I’m having the same issue with my base station and HomeKit. Can I also have a token reset?

[JessicaP]

Hi joelt999 and Pacalon,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

[mguida]

Having the same issue if Arlo removed from HomeKit. Can I get a token reset?

[jaydrums]

I am trying to connect my Arlo base station VMB4000r3 with firmware 1.16.5.7_3823_a530306 to Apple Homekit. I have restarted the base station numerous times, and after hitting the Set up HomeKit button, it gets stuck on "Discovering your device. please wait.” Please help, thanks in advance!

[Paul_T]

Again…token please…and a permanent fix maybe???

[staring07]

Hi Jessica,

Same issue here, please send reset token.

[Jjayce]

issue is happening again I lost access to cameras on HomeKit and tried to follow instructions on site and I am unable to pair with HomeKit again. is there a reason for the cameras not responding in HomeKit?  is there a fix.