Arlo setup on Homekit - require token reset

[slash128]

I had HomeKit set up but then removed it because I was reorganizing things. Now when I try to add my base station again the app just gets stuck on "Discovering your device. Please wait." I saw this posted elsewhere for a different hub and support sent a token reset request which seemed to resolve the issue for others. Is that what I need here?

[Stephen_L]

Hi JessicaP,

I still experience the same issue even after rebooting my base station and followed the instruction to setup HomeKit. Could you please perhaps send the token reset request again?

Thanks.

[kenfield]

Hi JessicaP,

Thank you for the reset. That's fixed it.

[JessicaP]

Hi Ebarnesuk,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[JessicaP]

Hey Stephen_L,

I've sent the token reset request to your base station again, which should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

If you're still experiencing any issue, please contact the Support Team to further investigate the issue. You will find several options for contacting support in the provided link.

[Stephen_L]

Hi JessicaP, it’s working now. Thanks.

[Lesillee]

VMB4000r3,1.16.3_3572_b349f52, iOS 14

i am having the same issue.  I am not able to connect my base station to Apple HomeKit.  Please send a token rest to my base station. 

[JessicaP]

Hi Lesillee,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Lesillee]

Thank you Jessica. I have successfully connected to the Apple HomeKit!

[Andogan09]

Hi Jessica,

I have same problem with discovering devices on my VMB4000r3 - ver 1.16.3.3_3572_b349f52 base station.

Would appreciate if you can set up a token reset to see if this will fix the issue. Thanks

[JessicaP]

Hi Andogan09,

A token reset request was sent to your base station which should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[avagnild]

I cant Connect to HomeKit as it keeps stating discovering. Can you send a token reset request to my base station?

[JessicaP]

Hi avagnild,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Andogan09]

Thanks Jessica, HomeKit working with the base station now.

[Macgaver]

Also need that reset token please.... trying to re-add to homekit and my iphone only show a white "discovering your device ... please wait."

Thanks in advance

[jimzarloaccount]

Hi JessicaP,

Please send a token request to my base station, to resolve the HomeKit installation problem.

Thank you.

[JessicaP]

Hi Macgaver and jimzarloaccount,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[jimzarloaccount]

If you could please send me another token, I will try again. I was able to add SmartHub and all of the cameras, but it failed at the end.

Thank you.

[CopilotUK]

JessicaP - Thanks for the update but hasn't worked for me - I still get the "discovering your device. please wait" message but it does not progress or find my device

[5ntrol]

Hi,
I’m also having problems adding the base to HomeKit; it is stuck on detecting device. Can you send a token reset to my base?
Thanks

[jimzarloaccount]

Hi JessicaP,

I still experience the same issue even after rebooting my base station and followed the instruction to setup HomeKit. Could you please perhaps send the token reset request again?

Thanks.

[jia3857]

I am trying to connect my Arlo base station VMB4000r3 with firmware 1.16.3.3_3572_b349f52 to Apple Homekit.  I have restarted the base station numerous times, and after hitting the Set up button in Arlo App, it is just stuck on "Discovering your device. please wait.  Please help!

[JessicaP]

Hi CopilotUK and 5ntrol,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Hey jimzarloaccount,

I've sent a token request to your base station again. If you're still having issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[5ntrol]

Thanks, it worked and I was able to add it.
Is there any other way to reset the token manually if this happens again in the future?

[JessicaP]

Hi jia3857,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Navamuel]

Also having the same issues, it was working in the past, but noticed today on the Homekit the cameras didn't work, I removed them from the homekit app but now cannot re-add them,

Can you send that token.

Thanks