Why are you forcing this new app knowing that it has received very negative feedback altogether?

[Edinburgh_lad1]

Everything became complicated and subpar with the release of the new app. It's been months and some issues still haven't been resolved. Why are you still forcing users to use this app? What was wrong with the previous version of the app that you felt compelled to change it, complicating everything? Why is there no apology for this mess (cf. Sonos) When are you going to finally start listening to your customers? I'm stuck with thousands of pounds worth of Arlo hardware and really disappointed with the way things are going with Arlo. Why is there still no apology for this mess (cf. Sonos)?

[JamesC]

We understand there have been challenges with the recent updates and those concerns have not gone unheard.

Arlo is committed to delivering the best and most secure experience possible and with that commitment we must move forward with the new user experience.

We'll have someone reach out to you directly to gather more details about your experience and to address your concerns.