Arlo|Smart Home Security|Wireless HD Security Cameras

Since the app update, I haven’t been able to view other devices shared that I was able to before.

Since the app update, I haven’t been able to view other devices shared that I was able to before.

How to be able to access shared devices previously able to view before app update?

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Answers (1)

Answers (1)

JamesC
Community Manager

This can happen if the primary account holder has updated their in-app experience to the new version but the shared user has not. For the granted access user to move to the latest in-app experience, they should see a banner at the top of the devices tab that will trigger the migration. If they do not see the banner, try tapping the "+" in the top right corner of the Arlo app and select a Pro 5 camera as if you were onboarding a new device. This will prompt the app to update to latest user experience.