Arlo|Smart Home Security|Wireless HD Security Cameras

Report incorrect recognition? Multiple camera notifications of Person but it's a small animal.

Report incorrect recognition? Multiple camera notifications of Person but it's a small animal.

How can we report incorrect camera recognition?  We have had multiple instances of a Person notification when it's been an Animal (cat).  

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Answers (1)

Neal_ArloPLM
Arlo Employee

Thanks for the question. Please donate videos where the detection was incorrect. Donated videos help our team to improve our detection algorithms. Changing the camera positiioning can often help clear up misidentifications, depending on where your cat is entering the video frame.

Going forward, we're working on in-app feedback to make it even easier to report issues like this in the future. Thanks for helping us make Arlo features better!