Arlo|Smart Home Security|Wireless HD Security Cameras
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were sorry, unavailible

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wmcclain
Aspirant
Aspirant

been using app fine for 2 months. (android)

now i get "were sorry unavailible try again"

i have uninstalled and reinstalled app a few times already

i have also restarted the phone multiple times.

i can access my cameras just fine using my desktop and any browser.

 

help, very frustrated

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jguerdat
Guru Guru
Guru

What device and OS version?

wmcclain
Aspirant
Aspirant
Samsung
Android 6.0.1
jguerdat
Guru Guru
Guru

Hmmm...  Should be working fine.  Have you tried both WiFi and cell service?

wmcclain
Aspirant
Aspirant

only worked on data not wifi.

now today it all of a sudden works on both.

 

jguerdat
Guru Guru
Guru

Guess it could have been either the ISP blocking arlo.netgear.com or their DNS servers having an issue.

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