Arlo|Smart Home Security|Wireless HD Security Cameras
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unable to open Arlo app

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  • ‎2016-02-21 11:39 AM
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Erimi
Follower
Follower
‎2016-02-21 11:39 AM

I opened an Arlo account and received a password via my email but when I attempt to open the Arlo app on my iPhone or iPad I am told that my email address is not on the Arlo system so I cannot open the app.

How can this be when they used my email address to send my password

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JamesC
Community Manager
Community Manager
‎2016-02-22 10:55 AM

Erimi,

 

Are you able to login from the web browser? Is this issue isolated to just the Arlo mobile app?

 

JamesC

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