rules not showing up

[mature4ever]

I have four cameras installed but when i go to rules nothing shows up. It keep spinning for hours never showing me the rules.

[TomMac]

are you working on a PC, IOS, or Android system?

[Rudy]

my rules were showing up, but i couldn't access the timezone window

[Rudy]

Tom this is related to the connectivity issue we are all experiencing, if he tries back later, viola I bet he sees his rules

[mature4ever]

Im on an android

[mature4ever]

I actually deleted a rule but since then i cannot add a rule. Nothing shows up but the spinning circle as if its trying to open the settings

[mature4ever]

Any suggestions on getting the rules to show up?

[jguerdat]

Since you're on Android, you can try uninstalling the app and reinstall - that sometimes removes glitches. What happens when you use a web browser?

[BrianL]

Hi mature4ever,

I have tested this on an Android phone 5.0 Lollipop with Arlo app version 1.9.0_9413 and encountered the same problem. To fix this problem, use a computer and access your Arlo account through https://arlo.netgear.com/#/login and create a rule. Once done, you may now create and configure rules using your mobile phone or tablet (iOS and Android). I will have this problem reported and keep you posted.

Kind regards,

BrianL

Arlo Team

[molson42]

Hello,

I am having trouble with rules; both on the android app and desktop.  Both just load and load and load but never load.

Please help!

Chris

[jguerdat]

Have you tried logging out and back into the Arlo servers or using a different browser? The fact that both the app and browser have issues may point to other issues such as ports needing to be opened on the router but try these first. Also, try the mobile device on cell rather than WiFi.

[molson42]

Yes, I tried both.  What ports specifically need to be opened?

[jguerdat]

80 and 443 need to be open.  It could also be computer firewall or antivirus settings.

[molson42]

*** SOLVED ***

I had everything configured correctly; I ended up deactivating the base station, adding the same base station back, and factory resetting the base station.

Everything now works great!

Thank you for your help!

Chris