android app username and password

[myukon]

Are alternate credentials required for the mobile (android) app? The username and password that I use at the web portal fail on my mobile.

[TomMac · Accepted solution]

Same ID/password is used for access on mutli devices.... check to verify you didn't miss a capital as the pw can be case sensitive.

[HollyQ]

HI, I just bought a new Motorola Droid Razor and can't get the netgear account icon on my phone.  I entr my password and it says it's incorrect.  Can anyone help?  thanks,  Holly

[TomMac]

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HollyQ wrote:

HI, I just bought a new Motorola Droid Razor and can't get the netgear account icon on my phone.  I entr my password and it says it's incorrect.  Can anyone help?  thanks,  Holly

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Maybe misunderstood this...

First you have to go to the android store and d/l the Arlo app from there ( your pw/user is prob diff here, it would prob be your phones pw )

Once the app is installed, you same user/pw from other devices like your computer to log into the app