Arlo|Smart Home Security|Wireless HD Security Cameras

Why is the app giving me a warning in German all of sudden?

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burgr86
Apprentice
Apprentice
Sie wurden abgemeldet, weil Sie sich über ein anderes Gerät angemeldet haben.

Was the message I got in orange banner when I tried to log in?
5 REPLIES 5
jguerdat
Guru Guru
Guru

It would seem to be that you have used two different devices to connect to Arlo recently.  Only one device at a time can be connected using the master account - any other devices will be automatically logged out when a different device connects.  This won't happen if the previous connection has timed out due to inactivity, only if the first device is still connected.

burgr86
Apprentice
Apprentice
Thanks I understand why I am getting the warning. What I don't understand why it is in German.
JamesC
Community Manager
Community Manager

burgr86,

 

Is anything else in German (Arlo email alerts, push notifications etc.)? Was the account registered in Germany?

 

JamesC

burgr86
Apprentice
Apprentice
No, and no. That's why I am asking the question as this is very odd.
JamesC
Community Manager
Community Manager

burgr86,
 
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

 

JamesC