Where to go to get the live chat

[achoi2]

Didn't get motion detected email 

would like to discuss by using live chat

cant find the way to donit

thank u

[TomMac]

dont see it on support page

http://www.arlo.com/en-us/support/contact.aspx

[achoi2]

Thanks and problem solved

cant see live and received the email at the same time

only can do 1 thing

[achoi2]

it had happened again

no detection email sent even I am standing in front of the camera

i even try to walk in and out couple times and see if it did sent me mail

disappointed

Any members had this issue or just me

thanks

[achoi2]

so hard to find the live chat option 

when I click the link above

cant see the live chat but drop a line

anyone can help

really a hassle

may event just refunded 

[JamesC]

achoi2,

When you are testing motion detection and not getting e-mail alerts, are you seeing the running man on the camera turn amber to indicate motion is being detected? Does content arrive in the library afterwards? If not, be sure your camera is set to the correct mode for motion detection to be active. If you have the correct mode set, you should see an amber running man when motion is being detected.

If you're still having issues getting e-mail alerts, check your rules to make sure e-mail alerts are enabled. Log in to your Arlo account and navigate to, Mode > select your base station > click the pencil icon next to your active mode > click edit on the desired rule > toggle e-mail alerts.

It is also possible that your e-mail provider is blocking alert e-mails from Arlo. Check your spam folder. You can further isolate if this is the issue by adding an alternate e-mail address to your camera rules and see if that camera get's e-mail alerts.

Please let us know,

JamesC

[achoi2]

dear james
 
morning
 
i had done everything and check everything u mentioned below
 
however i did received a alert from time to time this morning
 
what i am trying to say was - i dont want to receive an email alert from time to time
but right away (whenever there's someone/something pass the camera) - Right?!
 
that's why i am doing the testing in and out couple of times and make sure it works all the time
(not whenever the camera feels like it - right?! )
i even walking out and standind in front the camera and "wave" and see if i will receive an alert
 
thata's why i am confused - still receive an alert, but not when i am thinking i am "suppose" to receive
if u know what i am talking about
 
i will try it again couple more times and will let u know
worst case, give up and refund!!! 🙂
 
thanks
anthony

[achoi2]

BTW

can anyone tell me where is the "live" chat TAB

seems it's gone and replaced by "Drop Us a line"

i am trying to find it now (12:06pm - canada time) and cant find any where

[Mr_Ramos]

I am trying to contact support I do not see the chat option to start a chat also when I login my user name and pwd i get this when trying to access the email portion of the page

	The website cannot display the page
HTTP 500
	Most likely causes: The website is under maintenance. The website has a programming error.
	What you can try:
	Refresh the page. Refresh the page.
	Go back to the previous page. Go back to the previous page.
	More information

[jguerdat]

Live chat is there for me at this moment - maybe it's related to a specific time (haven't used it so have no experience) or to the issue with the email submission?  Is it still happening?

[achoi2]

Its a good camera but definitely a good motion detector at all

i have this camera inside (above the door) facing to driveway

when I parked the car and walk towards my door

even into the house - no email sent to me

walking out the door to have a walk after dinner

no email sent

what I am trying to say was - don't want the hassle and keep writing the complaint to this column

i am giving up

will refund tomorrow

[jguerdat]

Your choice, obviously, but motion detection by a PIR detector works best when across the FOC, not at it. Also, it easy to include too much scene in the view when limiting the view to only the specific area of interest eliminates many issues.

[achoi2]

what are u talking about?

fucntion of motion detective is to detect something if something is at the area

if not working, what's the point to have the function

i only adjust to my front door area and if it's not working at all

then and hopefully Arlo will need to work on this issue

otherwise there will be more and more REFUND

imagine u put the Arlo inside the house and someone broke in to the

ground floor and y were upstairs -  

guess what? no email sent to you

then what;s the point to have it

it's around $200, not $20

this morning me and my wife goto work and we look and wave at the camera from outside

and guess what?

no email sent - i checked my devide - motion detective is on

well, i guess and hopefully it's only me that got the "lemon"

[JamesC]

achoi2,

Jguerdat is trying to convey that it may be the positioning of your camera that is causing the issue. Due to the way the camera detects motion, it can sometimes take a little trial and error to find the best location for your cameras. For best performance take a look at this article providing tips for best camera placement: How do I place my Arlo camera?

JamesC

[achoi2]

dear friends

after trying for a week and complaint for a week on the discuss forum and netgear web site

come in conclusion: 

this device is not meant to use FROM inside TO outside

not pointing to the glass

i had finally removed the camera above the door frame shooting From

inside thru the glass to my front door TO outside and mounted under the soffit

it's way better 

i will keep trying and see if the motion detection is ok since i put outside

(because i had been trying for a week from inside)

worst case i will just refund it