Very Disappointing....

[seventhds]

I bought the 3 pack. Installation was a breeze. Very simple. Literally had thre cameras and mounts setup and running in 10 minutes. But now that they are running the limitations are shining through. 

First off, the android app is constantly telling me my hub is not connected. but it will work on the computer. Sometimes. 

The time from when the camera notices motion till when it starts recording is unacceptable. in broad daylight i am easily missing the first ten seconds of video. Then it cuts off after ten seconds and does not start a new recording even though there still is action. 

The ir is just about worthless. Barely getting 10 feet. 

the red tint is random but regular on all three cameras. 

Ive been running Dropcam pros in the house and have non of these problems. The outside aspect of the Arlos made me chose them for outside viewing. But wth these problems they are just about worthless. 

Is there any fix for any of this ? 

If not a satisfactory one they are getting tossed in the junk deawer because thats about what they are. 

[JamesC]

seventhds,

I am happy to hear you had a good experience with the setup of your system. Something to keep in mind when trying to troubleshoot issues like you are describing is interference. Because the cameras are wireless they need a strong/clear connection to the base station in order to operate correctly. Limiting interference between the base and each camera will improve the overall performance of the system. It is also important to keep the cameras within range of the base so they are not struggling to maintain a connection. Given the variables involved in each unique environment it can sometimes require trial and error to find the best conditions for your system setup. In addition to eliminating interference please consider reviewing our article on how to place my Arlo camera to ensure the best conditions for motion detection. Let us know if this helps!

JamesC

[Showguy]

Clear out room in the junk drawer. These canned BS responses from Netgear are getting old. They always blame the customers environment when never addressing the fact that the system worked great for months and the last couple of months have been horrible for countless customers. The translation for " wifi interference" is " we have no clue what's wrong so we will blame the customer. " 

[Hula_Rock]

---

Showguy wrote:

Clear out room in the junk drawer. These canned BS responses from Netgear are getting old. They always blame the customers environment when never addressing the fact that the system worked great for months and the last couple of months have been horrible for countless customers. The translation for " wifi interference" is " we have no clue what's wrong so we will blame the customer. " 

---

AGREED !!!!!!.  Are you kidding me?  First its "Outside Abient Temperature" NOW its "Interference"

I CALL B.S !!!!!!!!

I have used a $30,000 Spectrum analyzer to check for interference, used Netgears own product (WiFi Analytics) to find a clean channel, and have a Netgear R7000 located no more than 20 feet away from my outside camera AND STILL HAVE THE PROBLEMS that are described above....

I wonder what excuse is next:  "The Fresnel Effect of earth is causing you motion detector to BLAH BLAH BLAH"

[JPC]

Agree.. Seems to me there's no action at all to fix such issue(s) and it's about 2-months now since last Update.. I can't wait what this new update will be.. I hope they'll include the "dislike" option on Facebook.. Oh boy, Oh boy... 

What Trial & Error Setup mean = It means taking all your precious TIME with a chance of getting Frustrated.. 

[XJW]

Agreed.  I have submitted two Arlo cases to "my.netgear.com" and Netgear Support appear to do everything possible to avoid solving defects.  They are patronising, rude and quite useless.