VMC3030 live feed

[Uppermoors]

On live feed, when I press the icon for full screen, nothing happens??

[jguerdat]

App or browser? Try the other. If it's only the browser, try a different one. If only the app, try reinstalling it.

[Uppermoors]

It is the app and I tried reinstalling - no joy.

[jguerdat]

What happens when using a browser?

[Uppermoors]

How do I use the system via Safari? Btw, it works fine on my iPhone, it is my iPad that causes the problem.

[jguerdat]

Define "use the system"? You use any browser to connect to Arlo.Netgear.com - is that what you're using?

BTW, why not use the app on both?

[Uppermoors]

By"use the system" I meant use the Arlo app. I am confused. To do anything I simply tap on the Arlo app icon, and Arlo opens up. I thought an app was just a program, though to connect it obviously uses a browser, presumably Safari in my case. You speak as if I have the choice of using a browser OR an app, rather than both.

[Uppermoors]

Ps.Another strange feature of my problem is that if I use Arlo on my iPhone, then go to my iPad, I AM able to maximise the Arlo screen on the iPad.

[jguerdat]

The app is completely self-contained.  It won't use a browser at all.  I don't have any iOS devices so can't speak for specifics with that app's operation but it should work the same on any supported device/OS version.

Yes, you can use either the app or a browser.  If you want to try a browser on a mobile device, you go to the same URL (https://arlo.netgear.com/) but you'll also have to tell the browser to use the desktop version or you'll just get a message to download the app.  Try it out - it's useful for troubleshooting any weirdness.

[Uppermoors]

Thanks. Tried opening Arlo.netgear.com but as you say, all I get is "download app". How do I tell it I want to log in?

[Schorschi]

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Uppermoors wrote:

Thanks. Tried opening Arlo.netgear.com but as you say, all I get is "download app". How do I tell it I want to log in?

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Once you open a web page in a browser on a mobile device, check in the browser's (context) menu. There should be an option called "open/reload as desktop browser" or something similar to that effect.

That will reload the page, but this time the browser will identify itself to the web server as a desktop browser. This will in turn cause the server to not send you the mobile version of the page, but the regular desktop browser version - provided the web site has been programmed to serve mobile and desktop versions of pages.

Since the mobile version of arlo.netgear.com has been designed to only give you a link to the app if you visit with a supported device, you must force-load the desktop version of that page in order to see the regular login screen.