Shared mode settings

[fraigan]

Hello all, I've got a shared system with my son's.  My 5 camera system, his 2 camera system.  Everything's been working well on both Apple and Win systems until lately.

When logging into my account I had complete admin privileges to his acct. to setting modes, but now I don't. He didn't delete me, un-friend me, or change anything to his system.

I'm still able to view his two cameras along with my five and I'm able to turn his cameras on and off but his system no longer exists as a shared device under "my devices".  In other words, his device not being recognized as a device means I'm no longer able to set a mode for his system.  Oddly enough, he's still got my 5 camera system under "my devices" and is therefore able to set my system modes at will.

In troubleshooting we've both then deleted each other's account from our own and re-friended each other with complete admin rights to each other to no avail.  Each system continues to recognize each other's as above:  His 2 camera system continues to have admin rights over my 5 camera system but my 5 camera system only sees his 2 cameras and no longer is able to control them modally.

Thoughts?

[JamesC]

fraigan,

Within the Grant Access settings on your sons primary account is the "Allow Access Rights" toggle turned on? This needs to be enabled to allow the changes you describe.

JamesC

[fraigan]

Thanks, JamesC

Yep, both accounts have "Allow Access Rights" turned on and neither system was altered from that setting. As mentioned in the original post we even deleted both accounts and re-established Access Rights to no avail.

The odd thing is that under "Mode" and then "My Devices" while logged onto my acct his Device is completely absent. His cameras are still showing up under "Cameras" but no Base Station icon of his of any sort - completely gone.

And this is the same across all platforms of App and Desktop versions.

[83scr]

I'm having same issue and have tried all of the above but nothing works?

[JamesC]

fraigan, 83scr
 
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC