Prior month's recordings in iPad

[Pauljard]

When trying to look at yesterday's recordings on an iPad I can't set the date back to yesterday (which was June).  I can indeed see them on my laptop.  Anyone else seeing this?

[TomMac]

did you just update to IOS 8.4 ?

Haven't seen the problem on mine this morning.

[BrianL]

Hi Pauljard,

On the Library page, kindly tap the calendar and slide it to the right. Then it will show you the dates from the previous month together with the number of recordings for each date.

Tested using iOS version 8.4 and Arlo iOS app version 1.8.2.

Kind regards,

BrianL

Arlo Team

[cj]

NETGear Moderator,

Where are my files from June? I cannot view the previous month on iPhone, Mac Safari, nor PC Chrome. I need the recordings from June 29th for a police report. Please respond ASAP. For upgrading my service plan and paying you for additional storage, this is an unnacceptable limitation to your service.

[cj]

Files more than 7 days old are moved to the recycle bin. You can recover them.

To turn off the 7-day recycling, go to: System Settings > Preferences > Manage Storage.

[JohnR]

Hello cj, 

Basic plan provides 7 days of FREE cloud storage, while Premuim/Premier has 30days and Elite has 60 days.

Please see link below where you will find more details about the subscription plans available:

https://community.netgear.com/t5/Arlo-Knowledge-Base/What-are-the-available-Arlo-subscription-plans-...

You can also download the videos if you want to keep them for a long period. 

Let me know if you have more questions and I'll be happy to help you. 

Thanks, 

JohnR

Arlo Team

[Kathymurray]

This is not working on my ipad

[JamesC]

Kathymurray,

The Basic Plan allows for 7 days worth of recordings to be stored in the library. After 7 days the recordings will automatically be purged to the recycle bin. Any content you would like to save beyond 7 days you would need to download and store locally. For more information on subscription options that allow more than 7 days of content storage take a look at this article: What are the available Arlo subscription plans and how much cloud storage is available?

JamesC