Grant Access, Arlo app set up on Andriod

[Hula_Rock]

Tried setting up the Arlo app (andriod) on wifes phone.  Used the Grant Access feature on the web, filled out info (saved).  Followed the instructions via the email, downloaded the App.  NO Cameras are seen.  Double checked that all cameras were selected when I sent out the invite.  Tried it again, still no cameras.

Am I missing something ?

[JamesC]

Hula_Rock,

Does the invitation in Grant Access still show as pending? If it does, click the "create my own Arlo account" link provided in the invitation e-mail and sign in using the account you created for your wife.

If the invitation was successfully accepted the status on the Grant Access screen will change from "pending" to "accepted".

JamesC

[Hula_Rock]

I did exactly that, on two phones, and on the WEB.  all three devices show Zero Cameras

[JamesC]

Hula_Rock,

I was not able to replicate any issues when going through the Grant Access process to share cameras with a secondary account.

Is the primary account still showing "pending" in the Grant Access menu? After clicking the link provided in the e-mail, does it take you directly to an Arlo login screen? This login screen is unique, once the account is created from here the invitation on the primary account will trigger from "pending" to "accepted" allowing access to the shared cameras.

If you haven't already, consider trying to accept the invitation link from a PC rather than her phone. Be sure not to navigate away from the page that follows until you have signed in to the shared account.

JamesC

[Ik]

I fill out the contact to grant access and the send invitation button does not engage...

[jguerdat]

Did you select or fill out all the information including name, email, what cameras, etc.? 

[cantafiodenise]

Yes, mine is doing the same thing.  I am putting in his first and last name and email address, checking the 2 devices and allow access rights but the send invite button is not lighting up or allowing me to send the invite.  What am I doing wrong?

[jguerdat]

You have to select at least one camera to be shared before you get the Send Invite button.