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Geofencing reliability

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fred12
Aspirant
Aspirant

PreSales Question:

My wife and I will need geofencing to work for both of our phones.

From the discussions, I see individuals having geofencing problems with first person arriving home disarming the system and last person leaving the house arming the system. I may have missed it, but I don't see any confirmations that the listed problems have been resolved.

So, my questions: Is geofencing still a "beta" feature and not reliable? If so, is there a simple way to manually arm the system when leaving the house and disarming the system upon returning? 

 

Thanks!

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maurice2211
Tutor
Tutor
Geofencing has been unreliable for me. There have been times when I'm at work and I get an alert saying my Arlo Pro has been switched to disarmed because I'm supposedly at home even though I work nowhere near my house. It may be more on the side of how reliable your phone location is. I've started using IFTTT buttons to arm and disarm with a single button press on my phone home screen.

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4 REPLIES 4
maurice2211
Tutor
Tutor
Geofencing has been unreliable for me. There have been times when I'm at work and I get an alert saying my Arlo Pro has been switched to disarmed because I'm supposedly at home even though I work nowhere near my house. It may be more on the side of how reliable your phone location is. I've started using IFTTT buttons to arm and disarm with a single button press on my phone home screen.
superben79
Apprentice
Apprentice

not reliable. we have 2 phones linked. when both phones are out of range, sometimes the app reports 1 of the phone is at home or sometimes the app says it needs internet to use geofencing. i wish the system works with nest. not a big fan of ifttt

fred12
Aspirant
Aspirant

Thanks! Your comments were very helpful.

JamesC
Community Manager
Community Manager

Geofencing is designed to operate on a "first in, last out basis". This means that if any device is in the Geofencing radius the "Home" mode will enable, and the "Away" mode should only enable when the last device has left the radius. 

 

How does the first in, last out principal work with geofencing mode for my Arlo cameras?

 

For this to work be sure the app stays logged in, is running and location is enabled on your devices. If the app is logged off/not running Geofencing will not work.

 

When using multiple devices, the secondary devices should be logged into the app via shared account through the "Grant Access" feature so that both devices are logged in using the mobile app. Take a look at this article for more information: How do I add and manage multiple mobile devices for geofencing?

 

If you are having trouble with this, consider refreshing your enabled devices within Geofencing settings. Disable all listed devices, save and then enable the devices again.

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