Error opening app

[rbazzell]

Now I have a new question.

I have replaced everything and now I am setup again with arlo base and cameras again. I setup everything from my PC. In the past I was able to also open up arlo on my phone when I am away from home. But it will not let me now. Is there anyway you can assist with this?

[jguerdat]

There have been recent reports of folks being able to use the app when connected to WiFi but not cell service.  Is that what you're seeing?  If so, open a case using the Support link at the top here to raise awareness for a resolution.

[rbazzell]

I uploaded the arlo app to my phone and when I try to open it, it gives a error (unable to open). It give the option REPORT or OK. I have tried to open it using WIFI and without WIFI. I have also tried uninstalling the app and reinstalling. Not sure what else to do. Just so you know I am using a Android phone.

[JamesC]

rbazzell,

What Android OS version is your phone running?

The Arlo mobile app requires at least OS version 4.1 if using an Android device.

Also, what does the error message say? A screenshot of the error may help us determine the cause.

JamesC

[rbazzell]

still have not been able to use my phone app. I am using Android version 4.4.4.  I have even tried to just open it from the internet on my phone but that did not work. Not sure what could possible be blocking it. Do you have any suggestions on what I can look at and hopefully change it?

the error message is:

Unfortunately, Arlo has stopped.

then it ask: REPORT or OK?

Please help....

[TomMac]

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rbazzell wrote:

still have not been able to use my phone app. I am using Android version 4.4.4.  I have even tried to just open it from the internet on my phone but that did not work. Not sure what could possible be blocking it. Do you have any suggestions on what I can look at and hopefully change it?

the error message is:

Unfortunately, Arlo has stopped.

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I didn't see ( or missed it ) what type of android phone your using.

I run an older LG phone with android 4.4.2 and have no problems ( tracfone running on verizon's network). Did you grant the app full permissions ?

  Also what is the app version ?

I wonder it also matters what carrier some are running on.

BTW;

tested on my wifi; 8 seconds to status of cameras/battery level

tested on 3G ( 3/5 sig bars ) and it took 11 sec to full status

[rbazzell]

Just to let you know, before I replaced my Arlo base and 4 camera's (brand new Now) as of Sept, 5, 2016. I had the Arlo app on this same phone.

With that said.... I have a Straight Talk Android Prime Core. It is also a track phone on Verizon network. It says I have a updated version on my phone but I do not know which one because it will not let me open it. I have un-installed it and re-installed on wifi and regular 4G. All the betteries are brand new on the camera's. Just put everything up on Sept. 5, 2016.

Is there a setting on this phone that would block this app?  

[TomMac]

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rbazzell wrote:

Just to let you know, before I replaced my Arlo base and 4 camera's (brand new Now) as of Sept, 5, 2016. I had the Arlo app on this same phone.

With that said.... I have a Straight Talk Android Prime Core. It is also a track phone on Verizon network. It says I have a updated version on my phone but I do not know which one because it will not let me open it. I have un-installed it and re-installed on wifi and regular 4G. All the betteries are brand new on the camera's. Just put everything up on Sept. 5, 2016.

Is there a setting on this phone that would block this app?  

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Ok.. the current app I have for andriod is 2.1.3.14043 dated 8/15/16

There shouldn't be any problem with that phone that I know of.  It has been working with lower and higher version of the OS.

The only thing( easiest BTW ) at this point would be to test it on another device( pc, ios , or android ) to narrow down if it's in the Arlo system or the current android device.

If you find Arlo works on other devices AND you want to keep the current device, I'd recommend a re-set of the phone.... yes a pain , but at least you'll know what's causing the problem as you put apps back on one at a time and test.

OR there is always the chat with Netgear....

Let me know what you find, I'll try to come up with something else