Error 4001: Syntax Error

[rmahon]

Good Morning.  Is anyone getting the Error 4001:  Syntax Error when they try to add a Rule to an existing Mode?  I have gotten this all morning.

Thanks, Rob

[jguerdat]

That's new. App or browser?  Have you tried the other?

[rmahon]

It is in the browser.  Chrome.  I am trying to login via IE but all I'm getting is Loading...

[jguerdat]

Try flushing the browser cache. If possible, try the app to see if the same thing happens.

[rmahon]

Same Error after clearing cache on work computer.  I am now home from work and trying the same from my home computer and captured the error message in the "orange" banner at the top of the page.  Error 4001: Invalid message syntax.

[jguerdat]

Looks like an Arlo rep will need to look into this. Maybe a trouble ticket?

[rmahon]

Thanks jguerdat...do you know what the process is to do this?  Appreciate you responding.

[jguerdat]

Support link at the top here, then Contact Support on the right.  A chat or phone call may get you the fastest response.

Also, did you try the app?  Does a different browser at home work?

[JamesC]

rmahon,

Were you able to resolve this issue by contacting support? If you create an entirely new custom mode and add rules, do you still get this error message?

You might consider a reboot of the base station (power off/on) and try again.

JamesC