Cameras shows the "live" button & 3d ago....since recent Update

[reggierhoden]

Since the recent UPDATE a couple days ago, I'm unable to view the cameras using the app on my iphone 6s and also in the web browser.

I have 2 cameras.  They show the "live" button.  When pressed I get the following message: "Unable to play please try again".

So, I restarted the base station.  No luck.  Next, resync the cameras, still no luck.

[TomMac]

You could try a restart of the phone 

[reggierhoden]

Thank you for replying but restarting the phone did not work.

I do get alerts, but can't view. A message appear saying the link is no longer available...something to that effect.

I'm able to go into the camera setting and make changes.

[jguerdat]

Maybe Tom meant to restart the base since this happens with both the app and browser?

[reggierhoden]

Done several times

[jguerdat]

Contact support using the SUpport link at the top here.  Might be something they can help with.

[reggierhoden · Accepted solution]

ITS WORKING AGAIN!!!!!
I don't know why but I'm glad.

[jguerdat]

Phase of the moon?  Glad it started working again.