Arlo|Smart Home Security|Wireless HD Security Cameras

Blank Mode Tab

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demetreb
Apprentice
Apprentice

I have put in 2 help requests and haven't heard anything in 2 weeks. My MODE tab is blank after going to the library or camera tabs first. Have to log out and sign in a few times before I can get to see the MODE section.

5 REPLIES 5
JamesC
Community Manager
Community Manager

demetreb,

 

What device model/os version are you using? Do you see this behavior across multiple devices (PC, mobile phone etc.)? 

Hula_Rock
Prodigy Prodigy
Prodigy

delete the app and reinstall it.

demetreb
Apprentice
Apprentice
Android. My cameras and base unit are up to date in terms of firmware. This only occurs on my phone. I have to access my PC to see mode without interruption and be able to set a schedule as the phone app assumes i am overlapping times
demetreb
Apprentice
Apprentice
Hula rock. That is the only solution net gear gave to me. I have tried it but with no success. With all do respect to net gear / arlo, should we really have to delete and re install an app as a solution to software issues?
demetreb
Apprentice
Apprentice
Samsung s5. Lollipop