Arlo|Smart Home Security|Wireless HD Security Cameras

Auto Update Whenever I Log In

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mike515
Aspirant
Aspirant

Every time I log-in to My Arlo, the auto update comes on.  I have to wait before checking videos.  Why is this happening.  Apparently there is

nothing ever updated.

7 REPLIES 7
JamesC
Community Manager
Community Manager

mike515,

 

What do you mean by "auto update". Could you provide a screenshot of what you are seeing?

 

Firmware updates for Arlo are automatic and will complete overnight. Is this what you are seeing?

 

JamesC

mike515
Aspirant
Aspirant

There is a firmware update every time I login to my arlo.  Is this supposed to happen every time someone logs in?  The firware updated once correcty when I clicked an upate link myself in the Arlo Q settings.  The current version is 1.6.0_4333.  This never stopped Arlo netgear site from attempting to install a firware update each time I come back to the site.   Those automatic firmware upates do nothing more, they simply make me wait beore I can see a live camera feed.


JamesC wrote:

mike515,

 

What do you mean by "auto update". Could you provide a screenshot of what you are seeing?

 

Firmware updates for Arlo are automatic and will complete overnight. Is this what you are seeing?

 

JamesC


 

JamesC
Community Manager
Community Manager

mike515,

 

The firmware will update automatically overnight. It may be that the camera is active during the update window (3am-5am) keeping it from completing the update. Consider disarming the camera overnight and this should allow the update to complete.

 

JamesC

mike515
Aspirant
Aspirant

There is a firmware update every time I log-in to myarlo to check my live feed or my library.  The firware updates neve stops.  It is a continuing problem.  The firmware is never updated.  That's why the firmware update repeats whenver I go back to check my videos.  Is this because I am using the free version?

jguerdat
Guru Guru
Guru

Nope, the plan isn't the issue.  The latest firmwares are:

 

Base - 1.7.5_6178

Camera - 1.2.4941

 

You can try restarting everything by power cycling the base and opening and closing the camera doors.  Maybe it will help, maybe not.

mike515
Aspirant
Aspirant

This did not do anything,   Dissappointed that this issue continues.  Is there a way I can receive technical support?  I will forward the issue.

JamesC
Community Manager
Community Manager

mike515,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.


JamesC
 

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