Auto Update Whenever I Log In

[mike515]

Every time I log-in to My Arlo, the auto update comes on.  I have to wait before checking videos.  Why is this happening.  Apparently there is

nothing ever updated.

[JamesC]

mike515,

What do you mean by "auto update". Could you provide a screenshot of what you are seeing?

Firmware updates for Arlo are automatic and will complete overnight. Is this what you are seeing?

JamesC

[mike515]

There is a firmware update every time I login to my arlo.  Is this supposed to happen every time someone logs in?  The firware updated once correcty when I clicked an upate link myself in the Arlo Q settings.  The current version is 1.6.0_4333.  This never stopped Arlo netgear site from attempting to install a firware update each time I come back to the site.   Those automatic firmware upates do nothing more, they simply make me wait beore I can see a live camera feed.

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JamesC wrote:

mike515,

What do you mean by "auto update". Could you provide a screenshot of what you are seeing?

Firmware updates for Arlo are automatic and will complete overnight. Is this what you are seeing?

JamesC

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[JamesC]

mike515,

The firmware will update automatically overnight. It may be that the camera is active during the update window (3am-5am) keeping it from completing the update. Consider disarming the camera overnight and this should allow the update to complete.

JamesC

[mike515]

There is a firmware update every time I log-in to myarlo to check my live feed or my library.  The firware updates neve stops.  It is a continuing problem.  The firmware is never updated.  That's why the firmware update repeats whenver I go back to check my videos.  Is this because I am using the free version?

[jguerdat]

Nope, the plan isn't the issue.  The latest firmwares are:

Base - 1.7.5_6178

Camera - 1.2.4941

You can try restarting everything by power cycling the base and opening and closing the camera doors.  Maybe it will help, maybe not.

[mike515]

This did not do anything,   Dissappointed that this issue continues.  Is there a way I can receive technical support?  I will forward the issue.

[JamesC]

mike515,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC