Arlo wireless camera, significant lag receiving alert, not capturing video

[SabrinaS]

Just installed four Arlo wireless cameras outside.  Three work perfectly fine, the fourth was fine until we put it up (meaning while sitting on a table and testing it, it detected motion, recorded, and I received alerts fine).  So now it's installed in the front of my house, and we tested the motion mode, and could see the red light come on when it detects motion, no problem.  So now it's up, and we walk by it several times...nothing.  Ten minutes later, I get an alert, play the video and we are not on it.  Apparently the lag time was so long that it didn't catch us walk back and forth on porch before it started recording, so it recorded empty porch.  So I was completely frustrated with it, and let it be for a while, because every ten minutes or so I was getting a much delayed alert from when we earlier walked in front if it...still not capturing us.   Then went outside about half hour later, checked time, it was 8:40, walked around in front of camera, went back inside to away alert.  7 minutes later, at 8:47, alert comes in, and once again I am not on the video.   All other cameras are perfectly fine.  I walk around outside house, and each one sends me an alert right away, and I am captured on all the videos.  Anyone have a clue how to fix this?  I have motion selected in all rules, have all the sensitivities up high (around 93) and everything is fine on those three, but this one...problem.   I have to say, I had it sitting on a table on the porch last night, and it captured video right away and recorded no problem.  Hung it today, and now it's a problem.  Making me crazy.  Help?

[TomMac]

Easy thing to try.....

Take one of the "good" cameras and swap it with the one giving you trouble .

If the problem follows the camera, then it's the camera and contact support.

If the problem still occurs with the good cam in the bad location, then it may be interference or bad signal to base.

[SabrinaS]

Thank you, I'll try that today and post result.

[SabrinaS]

Okay, so I think it was the placement of the camera...but I'm still not sure.  It is picking up movement BUT the lag time to start recording is such that you can walk by it by the time it starts to record, and this is camera, not location.  This is in the front of the house, so I'm trying to catch movement coming up walkway towards porch area.  I would put up a picture here, but I can't figure out how to do that. I'm trying to download now, so I can post, so you can see the placement of the camera to the walkway and landing before porch.  Walking at a normal pace, not hurrying, we are able to walk right up to front door, and not be captured in the recording.  If I were to walk onto porch, turn around and walk away, it would catch my backside leaving almost out of view.  Is this normal? The other cameras seem a bit quicker. The one on my deck reacts much faster, it seems that almost as soon as I'm in view, it's capturing me.  The driveway is the same, as is the one on side of house.  This one, I don't know, I think I have a lemon camera.  and I don't knwo what to do about that.  Keep in mind, I'm not really tech savvy here. Also please note I have camera approach from side, as recommended in directions, not straight on.   Actually my deck, which is the quicker camera, is more straight on than this one.

[TomMac]

The only tips i can give are the regular ones.... and yes there is a delay in startup, but with trial and error it can be reduced.

1) try not to cover to large an area

2) use cross motion if possible in stead of straight on ( which u did )

3) If possible with location, I put the camera facing the door , not at the door. The delay then starts as they approach and I get at door and face when leaving.

From you discription, if still problems , try move the deck camera to the front and if it still works as well ( read quick response )then contact Netgear as there may be a problem with the  front camera ....

It also could be poor signal which can slow response

[SabrinaS]

Yes, the deck camera is definitely quicker in same location...the two cameras do differ a bit in that regard.

It's not a huge difference, but enough that you can walk by undetected, whereas the deck camera catches you just before you exit the visible area...so it's a small difference, but still...

I can't really just aim one at the door and have it be sufficient that it would react to someone

approaching the door.  We have a good size porch, with a long walkway that approaches it, two steps, a landing and three more steps...this camera isn't going on 'til the top three steps are cleared.

I was thinking of maybe just getting another camera, aimed at door, and have it triggered by the other one with the lag.

It triggered twice over night, once at about 2:30 and again a little past 4.  Nothing was on either video.  I'm assuming it's just wildlife passing by, we do have a lot of that...none of the other cameras were triggered.

Thanks for your help.