Arlo how to keep videos or photo shots

[S30Home]

Please tell me how to keep my videos or photo shots from library. Thanks.

[manfredz]

when in the library, hit SELCT, then check off the items you want to download (or select all), then hit download.  Then repeat for other days you wish to download.  Don't forget they'll be deleted automatically after 7 days unless you have a premium plan.  Should download to your computers downloads folder

[S30Home]

Thanks, but I did it what you said, then after downloading, it showed "user denied access".
What should I do next?

[manfredz]

when did this come up, when you're trying to play them on your computer or when you try to download them?

i've got no idea here, anyone else?

[S30Home]

In the library, I tapped select and hit the one I wanted to keep. I saw the green check mark on it , then tapped download. After downloading, "user denied access" came out in the top of iPhone.

[manfredz]

do they download ok when you try downloading them onto a computer instead of the iphone?

[TomMac]

On the IOS, you have to give the APP permission to download into the folders/gallery.... if not given this shows up

Check Settings, apps, Arlo and you should see the default folder listed and also check permissions.

[S30Home]

Thanks. I Will try it tonight.

[S30Home · Accepted solution]

I could download a video and keep that my folder by using my computer. Thank you.